Terms of Service Privacy Policy

Privacy Policy

August 15, 2026

YUVIA COLLECTIVE ("the Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how the Company collects, uses, discloses, stores, and protects personal information when you visit our website, purchase our photographs or products, contact us, or otherwise use our services (collectively, the "Services").

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information

For purposes of this Privacy Policy, "personal information" means information about an identifiable individual, as defined by applicable Canadian privacy law.

Depending on how you interact with the Company, personal information may include:

  • your name;

  • mailing and shipping address;

  • email address;

  • telephone number;

  • billing information;

  • order and purchase history;

  • information you provide when contacting us;

  • account information, if accounts are offered;

  • information relating to returns, exchanges, or customer-service requests;

  • photographs or other images in which you are identifiable;

  • information contained in correspondence with the Company;

  • IP address and certain technical information relating to your device or browser; and

  • information collected through cookies and similar technologies.

We do not intentionally collect sensitive personal information unless it is reasonably necessary for a specific purpose and permitted by applicable law.

2. How We Collect Personal Information

The Company may collect personal information directly from you when you:

  • place an order;

  • create or use an account, if available;

  • purchase a photograph, print, or other product;

  • subscribe to a mailing list or newsletter;

  • contact us by email, telephone, contact form, or other means;

  • request customer support;

  • submit a privacy or image-related request;

  • participate in a promotion or other activity offered by the Company; or

  • otherwise voluntarily provide information to us.

We may also automatically collect limited technical information when you visit our website, including information such as your IP address, browser type, device information, pages visited, and approximate usage information.

3. Photographs and Images

The Company is a photography business and photographs may contain identifiable individuals.

A photograph of an identifiable individual may itself constitute personal information under applicable privacy law.

The Company may photograph people in public places where photography is lawfully permitted. The Company's collection, use, publication, and licensing of photographs will be conducted in accordance with applicable law and the Company's Terms of Service.

The Company's policies concerning photographs of identifiable individuals, model releases, commercial advertising, and surf action photographs are described in greater detail in the Company's Terms of Service.

Nothing in this Privacy Policy should be interpreted as granting a purchaser permission to use an identifiable person's likeness for advertising, promotion, endorsement, or other commercial purposes.

4. Why We Collect Personal Information

The Company may collect, use, and disclose personal information for purposes including:

  • processing and fulfilling orders;

  • processing payments;

  • shipping and delivering products;

  • communicating with customers about orders;

  • providing customer service and support;

  • responding to inquiries and requests;

  • managing returns or other customer-service matters;

  • maintaining business and transaction records;

  • operating, maintaining, and improving the website;

  • detecting and preventing fraud, unauthorized activity, or security incidents;

  • complying with legal and regulatory obligations;

  • protecting the Company's legal rights and interests;

  • obtaining and administering model releases or other permissions where applicable;

  • sending marketing communications where permitted and, where required, with your consent; and

  • other purposes that are identified at or before the time information is collected or otherwise permitted by applicable law.

The Company will only collect, use, or disclose personal information for purposes that a reasonable person would consider appropriate in the circumstances. (Office of the Privacy Commissioner)

5. Consent

Where required by applicable law, the Company will obtain your consent before collecting, using, or disclosing your personal information.

Consent may be express or implied depending on the circumstances and the sensitivity of the information and the applicable legal requirements.

Where consent is required, the Company will provide information reasonably necessary for you to understand what information is being collected, why it is being collected, and how it may be used or disclosed.

For optional uses, such as certain marketing communications, you may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. (Office of the Privacy Commissioner)

Withdrawal of consent may affect our ability to provide certain optional services or communications, but will not affect processing that is permitted or required by law.

6. Purchases and Payment Information

When you place an order, we collect information necessary to process and fulfill that transaction.

Payment transactions may be processed through third-party payment processors. Where payment information is processed by a third-party payment provider, the Company may not receive or retain the complete payment-card information.

Payment processors may collect and process information according to their own privacy policies and terms.

The Company will not knowingly request unnecessary payment information through email or other unsecured communications.

7. Shipping and Delivery

To fulfill an order, the Company may provide necessary information to shipping, delivery, postal, and logistics providers.

This may include your name, shipping address, telephone number, email address, and information necessary to identify or deliver your order.

Only information reasonably necessary to fulfill the delivery will be provided for this purpose.

8. Service Providers and Third Parties

The Company may use trusted third-party service providers to assist with operating the business and website.

These providers may include:

  • website hosting providers;

  • e-commerce platforms;

  • payment processors;

  • shipping and delivery providers;

  • email and communication providers;

  • website analytics providers;

  • cloud storage providers;

  • information-technology and security providers; and

  • professional advisers such as accountants, insurers, lawyers, or other service providers.

Where third parties process personal information on the Company's behalf, the Company will take reasonable steps to ensure that the information is handled appropriately and for authorized purposes.

The Company does not sell or rent customers' personal information to third parties.

9. Cookies and Website Technologies

The Company's website may use cookies, pixels, analytics tools, and similar technologies to:

  • operate the website;

  • remember preferences;

  • maintain shopping-cart functionality;

  • understand website usage;

  • improve website performance;

  • detect security issues;

  • measure the effectiveness of communications or advertising; and

  • provide other website functionality.

Some cookies may be placed by third-party service providers.

You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect the functionality of portions of the website.

Where applicable law requires consent for particular cookies or tracking technologies, the Company will provide an appropriate consent mechanism.

10. Marketing Communications

If you subscribe to receive marketing communications from the Company, we may use your email address or other contact information to send you information about:

  • new photographs;

  • photographic products;

  • promotions;

  • events;

  • special offers; and

  • other Company news or services.

You may unsubscribe from marketing emails at any time by using the unsubscribe mechanism provided in the communication or by contacting us.

Unsubscribing from marketing communications will not necessarily prevent us from sending transactional or service-related communications, such as order confirmations, shipping notices, or responses to your inquiries.

11. Social Media and Public Communications

The Company may maintain social-media accounts or publicly display photographs and other creative works.

If you voluntarily interact with the Company's social-media accounts or publicly post information, that information may be visible to others according to the settings and policies of the applicable platform.

The Company does not control the privacy practices of third-party social-media platforms and recommends reviewing their respective privacy policies.

12. Photographs Used by the Company

The Company may publish photographs on its website, social-media accounts, portfolios, galleries, or other promotional channels in accordance with applicable law, permissions, releases, and the Company's Terms of Service.

Where a photograph depicts an identifiable person and the intended use requires consent under applicable law, the Company will obtain appropriate consent or refrain from the applicable use.

A signed model release may be used where appropriate for advertising, promotional, commercial, or other authorized uses.

13. Privacy and Image Concerns

If you believe you are identifiable in a photograph published or offered by the Company and have a privacy concern, please contact us at:

pacotnz@gmail.com

Please provide:

  • your name;

  • contact information;

  • the photograph or webpage concerned;

  • an explanation of your concern; and

  • any information that may assist us in identifying the photograph and circumstances.

The Company will review legitimate concerns in light of applicable law, the circumstances in which the photograph was created, any applicable consent or model release, and the intended use.

A request for review or removal does not automatically constitute an admission of liability or wrongdoing by the Company.

14. Disclosure Required by Law

The Company may collect, use, or disclose personal information without additional consent where permitted or required by applicable law.

This may include circumstances involving:

  • legal proceedings;

  • court orders;

  • regulatory requirements;

  • law-enforcement requests;

  • fraud prevention;

  • protection of the Company's rights or property;

  • emergencies involving health, safety, or security; or

  • other circumstances authorized by applicable law.

15. Business Transactions

If the Company is involved in a sale, merger, reorganization, financing, acquisition, bankruptcy, or other business transaction, personal information may be transferred or disclosed as reasonably necessary for the transaction, subject to applicable law and appropriate safeguards.

16. International Processing

Some of the Company's service providers may store or process personal information outside Canada.

When personal information is transferred to another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement agencies, or regulatory authorities in accordance with applicable law.

The Company will take reasonable steps to ensure that personal information transferred to service providers is handled appropriately.

17. Retention of Personal Information

The Company retains personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, to maintain appropriate business and transaction records, to resolve disputes, to comply with legal obligations, or for other legitimate purposes permitted by law.

When personal information is no longer required, the Company will take reasonable steps to securely delete, destroy, or anonymize it, subject to applicable legal and business requirements.

Canadian privacy principles generally require organizations to limit retention to the period necessary to fulfill identified purposes. (Office of the Privacy Commissioner)

18. Security

The Company takes reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, loss, theft, or destruction.

Security measures may include appropriate access controls, passwords, secure service providers, restricted access to personal information, and other reasonable safeguards appropriate to the sensitivity of the information.

No method of transmitting or storing information is completely secure. Accordingly, the Company cannot guarantee absolute security.

19. Privacy Breaches

If the Company experiences a privacy breach involving personal information, the Company will respond in accordance with applicable law.

Where legally required, the Company will notify affected individuals and/or appropriate authorities of a breach and take reasonable steps to reduce the risk of harm.

20. Access to Your Personal Information

Subject to applicable law, you may request access to personal information the Company holds about you.

You may also request information about:

  • what personal information we hold about you;

  • how that information is being used;

  • the purposes for which it was collected; and

  • the parties to whom it has been disclosed, where applicable.

Requests should be submitted in writing to:

pacotnz@gmail.com

The Company may require sufficient information to verify the identity of the person making an access request.

The Company will respond to access requests in accordance with applicable privacy law. (Office of the Privacy Commissioner)

21. Correction of Personal Information

If you believe that personal information held by the Company is inaccurate or incomplete, you may request that it be corrected.

Please contact:

pacotnz@gmail.com

The Company will review and, where appropriate, correct personal information in accordance with applicable law.

22. Withdrawal of Consent

Where the Company relies on your consent to collect, use, or disclose personal information, you may withdraw that consent by contacting us, subject to legal or contractual restrictions and reasonable notice.

Withdrawal of consent does not affect any collection, use, or disclosure that occurred before the withdrawal or that is otherwise permitted or required by law.

23. Children's Privacy

The Company's Services are not directed specifically toward children.

The Company does not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to the Company in circumstances where such collection was not appropriate, please contact us so that we can review and, where appropriate, delete the information.

24. Third-Party Websites

The Company's website may contain links to websites or services operated by third parties.

The Company is not responsible for the privacy practices, content, security, or policies of third-party websites.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

25. Changes to This Privacy Policy

The Company may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or privacy practices.

The current version will be posted on the Company's website with its effective date.

Where required by applicable law, the Company will obtain consent or provide additional notice before making a material change to how personal information is collected, used, or disclosed.

26. Questions, Complaints, and Privacy Contact

If you have questions, concerns, complaints, or requests relating to this Privacy Policy or the Company's handling of personal information, please contact:

YUVIA COLLECTIVE
Privacy Officer / Privacy Contact: Paco Túnez
Email: pacotnz@gmail.com
Mailing Address: [BUSINESS ADDRESS]
Telephone: [TELEPHONE, IF APPLICABLE]

The Company will review and respond to privacy inquiries and complaints in accordance with applicable law.

If you are not satisfied with the Company's response, you may have the right to bring a complaint to the applicable provincial or federal privacy oversight authority.

27. Governing Privacy Law

This Privacy Policy is intended to operate in accordance with applicable Canadian privacy legislation, including applicable provincial privacy legislation and, where applicable, the Personal Information Protection and Electronic Documents Act (PIPEDA).

The privacy legislation that applies to the Company may depend on the nature and location of the Company's business and activities.

Nothing in this Privacy Policy is intended to limit any privacy rights that cannot legally be excluded or waived.

Important Notice

© YUVIA COLLECTIVE